Journey Coordinator

4 weeks ago


City of Westminster, Greater London, United Kingdom Riverside Full time

About the Role

We are seeking a highly skilled and experienced Journey Coordinator to join our team at Riverside. As a Journey Coordinator, you will be responsible for delivering a 'best practice' support service to our customers, ensuring that their needs are met and they receive the highest level of support.

Key Responsibilities

  • Coordinating the customer journey from start to finish, ensuring a seamless service delivery.
  • Delivering individualised support packages to customers, taking into account their unique needs and circumstances.
  • Working closely with colleagues to ensure that customers receive the best possible support and outcomes.
  • Maintaining accurate and timely records of customer interactions and support plans.
  • Providing practical support and information to customers, including assistance with occupancy agreements and welfare benefit claims.

Requirements

  • Experience of working with vulnerable customer groups.
  • Experience of delivering structured support in either housing or social care.
  • Demonstrable IT skills, including basic proficiency in Microsoft Office and a willingness to learn specific IT systems used within Riverside.

About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to providing high-quality services that meet the needs of our customers.

What We Offer

  • Competitive pay and generous pension.
  • 28 days' holiday plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

How to Apply

If you're passionate about delivering high-quality support services and making a difference in the lives of our customers, please apply for this exciting opportunity. We look forward to hearing from you


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