ER Advisor

3 weeks ago


Birmingham, Birmingham, United Kingdom Mitie Full time
About the Role

As an ER Advisor, you will be joining a team of talented and solution-focused employee relations specialists at Mitie. Your primary responsibility will be to support managers in making the company a great place to work. You will advise and coach managers in their ER cases, ensuring fair and just policies are upheld in line with legislation and best practice.

This is a hybrid role, requiring you to spend 2 days a week in the office (either Bristol or Birmingham) with flexible working options. We also offer continuous development opportunities, including CIPD studies, via the apprenticeship levy.

Key Responsibilities
  • Case Management: Manage your own caseload of complex ER issues, using your knowledge of ER and employment law, from case receipt to conclusion.
  • Technology Utilization: Leverage our case management system to deliver a quality service remotely to customers across the UK and Europe.
  • Contract and Sector Exposure: Work with a diverse range of contracts across various sectors, both public and private.
  • Team Collaboration: Be part of a wider customer service-focused People Support team and collaborate with experts in our legal team.
  • Policy and Process Review: Conduct ER policy and process reviews, making recommendations for improvement and driving the implementation of enhanced services.
Requirements
  • CIPD Qualification: CIPD-qualified or looking for support with your studies.
  • HR Experience: HR shared service centre experience is preferable.
  • IT Skills: Proficient in MS Word, MS Excel, and MS PowerPoint.
  • HR Systems: Experience using an HR case management system and an understanding of HR systems.
  • Employment Law: Up-to-date working knowledge of current employment law.


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