Technical Support Specialist

4 weeks ago

Lisburn, United Kingdom Camlin Group Full time

At Camlin Group, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Provide technical assistance and support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.

Essential Criteria:

  • 2+ years of experience in a technical support role, preferably in a similar industry.
  • Strong technical skills and ability to learn new technologies quickly.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Our Values:

  • We work together - We believe that collaboration and teamwork are essential to achieving our goals.
  • We believe in people - We value our employees and strive to create a positive and inclusive work environment.
  • We won't accept the 'way it's always been done' - We're always looking for ways to improve and innovate.
  • We listen to learn - We encourage open communication and continuous learning.
  • We're trying to do the right thing - We prioritize ethics and integrity in all our decisions.

Equal Employment Opportunity Statement:

Camlin Group is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.

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