Experience Manager

7 days ago

London, Greater London, United Kingdom CBRE Full time
About the Job

We are seeking a highly motivated and experienced Experience Manager - Office Solutions to join our team in London. As a key member of our Global Workplace Solutions team, you will be responsible for managing the integration between Property Management and Hospitality Services on behalf of our clients.

The successful candidate will oversee office spaces and users' journey and experience across the building, working closely with client On Site Solutions (OSS) senior stakeholders. This role requires strong customer service skills, a firm understanding of delivering exceptional customer service, and excellent communication skills.

Responsibilities include:

  1. Oversight of office spaces as well as users' journey and experience across the building
  2. Working closely with client On Site Solutions (OSS) senior stakeholders
  3. Point of escalation for operational issues across campus both UK and rest of EMEA
  4. Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget.
  5. Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge.
  6. Support new site transitions including onboarding of hospitality vendors where needed.
  7. Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations.
  8. Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations.
  9. Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment
  10. Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy
  11. Closely work across all clients On Site Solutions (OSS) service lines in a collaborative manner
  12. Provide problem solving solutions to client team.
  13. Create and maintain strong and positive relationships across all clients On Site Solutions (OSS) service lines.
  14. Support to EMEA sites as needed.
  15. Raise, review and approval of permits.
About CBRE

CBRE Global Workplace Solutions provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services.

We are looking for talented individuals who share our passion for delivering exceptional client experiences. If you are a motivated and experienced professional with a strong customer service background, we encourage you to apply for this exciting opportunity.

Salary: £45,000 - £55,000 per annum (dependent on experience)

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