Customer Service Associate

3 weeks ago


Ipswich, Suffolk, United Kingdom EG Group Full time
Company Overview:
As a leading independent convenience retailer, EG Group's vision is to provide exceptional service to valued customers. Our success is driven by the dedication of our petrol station teams, who embody the heart and soul of our mission.

Salary: £11.75 per hour for those over 21, £10.00 for those aged 18-20. A pay increase upon completion of the 6-month probation period is also available.

Job Description:

We are seeking a polite, proactive, and team-oriented individual to join our team as a Customer Service Assistant. As a representative of EG Group, you will engage with customers, deliver fast and friendly service, and work on the till.

The role involves identifying suspicious activity and transactions, taking delivery of fuel and store stock items, checking stock regularly, adhering to Challenge 25 policies, and ensuring the store is well merchandised. You will also operate the cash register, handle money, and give correct change.

Maintaining high standards of cleanliness and adhering to Food Safety and Health & Safety Policies and Procedures are essential aspects of this role.

Upon successful completion of your probationary period, you can expect a range of benefits, including contracted hours, progression opportunities, life assurance, and employee assistance programs.



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