Device Management Specialist
23 hours ago
We are seeking an experienced Device Management Engineer to join our team at JD Group.
Key Responsibilities:- Act as the primary point of contact for device-related incidents escalated by the Service Desk and collaborate with suppliers, application vendors, and other IT staff to resolve issues promptly.
- Oversee the central management of devices, including anti-virus software, application deployment, and group policy administration, showcasing expertise in these systems.
- Maintain and update a range of operating system images that meet business requirements, ensuring seamless deployment processes.
- Packaging and deploying enterprise applications to devices across the estate while maintaining security standards.
- Promoting the use of services available under enterprise agreements, such as Office 365 and Adobe Creative Cloud, to the business user community.
- Traveling to remote sites to assist with device installations as required, which may involve foreign travel.
- Experience managing either Microsoft, Android, or Apple devices in an enterprise environment.
- Strong device administration experience, including patch management and operating system deployment using centralized management tools like Jamf, Soti, or SCCM/MECM.
- Administering a mobile device management solution.
- Knowledge of application packaging techniques and various deployment methods.
- Supporting Office 365.
- A solid understanding of networking concepts, including DNS and DHCP.
- Familiarity with enterprise anti-virus products and other desktop security applications.
- Ability to apply asset management processes for both desktop hardware and software assets.
- Problem-solving skills within an IT environment.
- Excellent interpersonal, communication, negotiation, and presentation skills, both verbal and written.
- Capacity to plan, coordinate, and prioritize different activities.
- Capability to work well under pressure, maintaining a structured approach at all times.
- Liaising with and relating to a broad spectrum of individuals.
- Demonstrating both business benefits and IT advantages where applicable.
- Strong analytical skills to respond quickly and accurately to reactive problems, taking the most appropriate course of action.
- Experience working in an ITIL environment, understanding how end-to-end processes operate across the organization.
The successful candidate can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and professional development opportunities.
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