Device Management Specialist

23 hours ago


Bury, Borough of Bury, United Kingdom JD Group Full time
Job Overview

We are seeking an experienced Device Management Engineer to join our team at JD Group.

Key Responsibilities:
  • Act as the primary point of contact for device-related incidents escalated by the Service Desk and collaborate with suppliers, application vendors, and other IT staff to resolve issues promptly.
  • Oversee the central management of devices, including anti-virus software, application deployment, and group policy administration, showcasing expertise in these systems.
  • Maintain and update a range of operating system images that meet business requirements, ensuring seamless deployment processes.
  • Packaging and deploying enterprise applications to devices across the estate while maintaining security standards.
  • Promoting the use of services available under enterprise agreements, such as Office 365 and Adobe Creative Cloud, to the business user community.
  • Traveling to remote sites to assist with device installations as required, which may involve foreign travel.
Requirements:
  • Experience managing either Microsoft, Android, or Apple devices in an enterprise environment.
  • Strong device administration experience, including patch management and operating system deployment using centralized management tools like Jamf, Soti, or SCCM/MECM.
  • Administering a mobile device management solution.
  • Knowledge of application packaging techniques and various deployment methods.
  • Supporting Office 365.
  • A solid understanding of networking concepts, including DNS and DHCP.
  • Familiarity with enterprise anti-virus products and other desktop security applications.
  • Ability to apply asset management processes for both desktop hardware and software assets.
  • Problem-solving skills within an IT environment.
  • Excellent interpersonal, communication, negotiation, and presentation skills, both verbal and written.
  • Capacity to plan, coordinate, and prioritize different activities.
  • Capability to work well under pressure, maintaining a structured approach at all times.
  • Liaising with and relating to a broad spectrum of individuals.
  • Demonstrating both business benefits and IT advantages where applicable.
  • Strong analytical skills to respond quickly and accurately to reactive problems, taking the most appropriate course of action.
  • Experience working in an ITIL environment, understanding how end-to-end processes operate across the organization.
Benefits:

The successful candidate can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and professional development opportunities.



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