Enterprise Device Management Specialist
4 weeks ago
We are seeking an experienced Enterprise Device Management Specialist to join our team at JD Sports. In this role, you will be responsible for the day-to-day administration and management of all devices within the business, including technical project work, service requests, software deployments, and other activities surrounding the enterprise management of over 12,000 devices.
Key responsibilities include:
- Escalating incidents from the IT Service Desk and collaborating with suppliers, application vendors, and other IT staff to resolve.
- Central management of devices, including anti-virus, application deployment, and group policy, acting as a subject matter expert for such systems.
- Maintaining and updating a range of operating system images that meet business requirements, including the deployment process of these.
- Packaging and deploying enterprise applications to devices across the estate, and maintaining these in line with current security requirements.
- Promoting the use of services available under enterprise agreements, such as Office 365 and Adobe Creative Cloud, to the business user community.
- Attending remote sites to assist with device installations as required, which may include foreign travel.
Requirements include:
- Experience of managing either Microsoft, Android, or Apple devices in an enterprise environment.
- Strong device administration experience, including patch management and operating system deployment using centralized management tools, such as Jamf, Soti, or SCCM/MECM.
- Experience of administering a mobile device management solution.
- Knowledge of application packaging techniques and a variety of deployment methods.
- Experience supporting Office 365.
- A good understanding of networking concepts, including DNS and DHCP.
- Knowledge of enterprise anti-virus products and other desktop security applications.
- Ability to apply asset management processes for both desktop hardware and software assets.
- Problem-solving skills within an IT environment.
- Excellent interpersonal, communication, negotiation, and presentation skills, both verbal and written.
- Ability to plan, coordinate, and prioritize different activities.
- Ability to work well under pressure, ensuring a structured approach is maintained at all times.
- Ability to liaise with and relate to a broad spectrum of individuals.
- Ability to demonstrate both business benefits and IT benefits where appropriate.
- Strong analytical skills to quickly and accurately respond to reactive problems, ensuring that the most appropriate course of action is taken.
- Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organization.
JD Sports is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across 3,400 stores in over 30 markets around the world. We are an equal opportunities employer who embraces and values differences. We recognize the importance of an inclusive workplace culture in which everyone can thrive, irrespective of their background or identity.
We offer a range of benefits, including incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, access to apprenticeships and accredited qualifications, and more.
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