Learning Administration Team Lead
3 weeks ago
GP Strategies Corporation is a leading provider of innovative learning and development solutions. We help organizations transform through their people and achieve meaningful change.
As a Learning Administration Team Lead, you will play a key role in ensuring the success of our new service provision in Munich. You will lead a team of Learning Administrators and Senior Learning Administrators, providing administrative and operational support for Learning interventions.
Key responsibilities include:
- Line Management responsibility of the nominated resources, ensuring quality services are delivered to the client as per local needs and regulatory requirements.
- Attending and running weekly/monthly meetings with Country, Regional, and Global teams to ensure open and clear communication levels are maintained.
- Managing relationships with each Client/Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual/expected needs.
- Leading and managing project teams to ensure assigned projects are delivered effectively, within budget, to contract, and on schedule.
- Evaluating, piloting, and deploying solutions to the satisfaction of all Stakeholders.
- Defining, developing, adhering to, and continually reviewing and improving policies and procedures as defined by GP Strategies or the client.
- Continually reviewing all operational workflow to improve the Speed of processing, the Quality of the work, and the Learner experience.
- Supporting the preparation of monthly budgetary reporting in coordination with the Account/Country Managers and the Finance department.
- Leading and producing all appropriate Management Intelligence associated with the services being delivered, as well as managing all Governance-related activities around the Processes and Tools being used.
Requirements include:
- An accomplished, bi-lingual (German and English) Team Leader/Manager with experience of leading a team in a Human Resources or Learning environment.
- Proven experience of working within a Senior Learning Administrator, Programme Manager, or Deployment Manager type role in a Service Provider industry.
- Excellent Networking/Negotiation skills and the ability to communicate effectively with Senior Leaders/Management and work collaboratively with Business Unit Directors from other workstreams.
- Ability to demonstrate commercial awareness as well as delivering client needs.
- Ability to demonstrate a 'Continuous Improvement' mindset and approach to working.
- Experience of using Learning Management Systems from an administrative perspective.
- Excellent organizational, planning, and controlling skills.
- Proven ability to work well under pressure and within demanding timescales.
- Advanced general administration and IT skills.
GP Strategies is committed to diversity and inclusion. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
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