Customer Service Ambassador for Energy Solutions

1 week ago


London, Greater London, United Kingdom Octopus Energy Group Full time

About the Role



We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador for Energy Solutions. In this role, you will be responsible for providing exceptional customer service to our clients, helping them navigate their energy needs, and ensuring that they receive the best possible solutions.



Responsibilities




  • Provide timely and effective responses to customer inquiries, resolving issues promptly and professionally
  • Work closely with internal teams to ensure seamless delivery of services and solutions to customers
  • Develop and maintain a deep understanding of our products and services to effectively communicate value to customers
  • Maintain accurate records of customer interactions and activities in our CRM system
  • Collaborate with colleagues to share knowledge and best practices, driving continuous improvement in customer service delivery


Requirements



To succeed in this role, you will need:




  • A high school diploma or equivalent
  • 1-2 years of experience in a customer-facing role, preferably in the energy industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
  • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook


What We Offer



In return for your hard work and dedication, we offer a competitive salary of £30,000 per annum, plus benefits including:




  • Paid vacation time and holidays
  • Opportunities for professional development and training
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including health insurance and retirement savings plan


About Us



We are a leading provider of energy solutions, dedicated to delivering exceptional customer experiences and innovative products and services. Our mission is to empower customers to take control of their energy needs, and our values of innovation, teamwork, and customer focus drive everything we do.



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