Customer Service Ambassador
2 weeks ago
Job Title: Customer Service Ambassador
Salary: £37,500 per annum
This is an exciting opportunity to join our Marks & Spencer Plc team as a Customer Service Ambassador. As a key member of our café and shop floor team, you will be responsible for delivering exceptional customer service, championing new ways of working, and contributing to store sales and cost control.
Key Responsibilities:
- Serve customers efficiently and provide brilliant customer service – on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
- Utilize all digital tools and communication channels to do the job effectively.
- Share customer and colleague feedback to help us improve our services.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions, and selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and your part to play.
- Complete tasks with pace and in line with SOPs.
- Minimize cost and waste through good process practice.
- Follow safe and legal working practices.
Benefits:
- Competitive salary and benefits package
- Opportunities for career progression and professional development
- A supportive and collaborative work environment
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