Customer Service Ambassador
2 weeks ago
We are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team at Hotel Co 51.
About the Role:
This is an exciting opportunity for a customer-focused individual to work in a fast-paced service environment. As a Customer Service Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Main Responsibilities:
- Providing warm and welcoming interactions with guests, responding to their queries and resolving any issues promptly
- Managing hotel room inventory, checking guests in and out efficiently, and maintaining accurate records
- Operating Food & Beverage outlets, maintaining high standards of quality and presentation
- Processing bills and payments accurately, handling cash and credit transactions
- Cleaning, tidying, restocking, receiving deliveries, and organizing Back-of-House areas
- Familiarizing yourself with food safety, licensing, and health and safety policies to ensure a safe working environment
- Collaborating with other team members, taking direction from Crew Leaders, and contributing to a positive team dynamic
- Promoting the Moxy brand and Marriott Bonvoy loyalty program, engaging with guests to enhance their experience
We're Looking for Someone with Moxie:
- A high-energy individual with a fearless do-it-yourself attitude
- Excellent communication skills, comfortable interacting with guests and colleagues alike
- The ability to multitask effectively, balancing hard work with great service
- A relaxed yet proactive approach to work, avoiding laziness
- Clear and effective communication, fluent in English (additional languages a plus)
Desirable Experience:
- Previous experience within the service industry, preferably in hotels or restaurants
- Familiarity with hotel systems such as Opera and/or Micros
- Knowledge of food safety and licensing laws, personal experience of travel and the travel industry
Benefits Package:
- Health Cash Plan, ensuring your well-being
- Discounted room rates for yourself and your friends/family at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced maternity/paternity/adoption pay, supporting your family
- Pension scheme, securing your financial future
- Twenty-eight holidays annually, increasing to a maximum of thirty-three
- Ongoing training and development opportunities, enhancing your skills
- Social activities, fostering a sense of community
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