Operations Manager
1 month ago
The Control Manager will play a key role in helping the organisation achieve its Agile Transformational goals. This involves embedding an Agile culture, methodology, tools, and techniques to help teams maintain a delivery and learning cadence that focuses on delivering value against organisational outcomes, while remaining creative and dynamic.
Key Responsibilities:- Provide shift management of warehouse management systems to ensure KPIs and SLAs are achieved, monitoring daily workload progress and taking necessary actions to ensure timely completion.
- Manage, lead, and motivate a specialist team of Assistant Control Managers.
- Analyse issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution, ensuring issues and their resolution are documented accurately and best practices are shared with other Control Room Managers.
- Work with departmental managers, planning managers, and Knapp engineering managers to control and highlight requirements for current day and future day workload requirements.
- Manage on-site severity 1 issues with any of the Burton systems, including owning communications to senior stakeholders.
- Experience managing a technical team, IT equipment, and resolving system-related problems.
- Experience of writing/developing management reports, working with automated warehouse systems, and controlling use and repairs of IT equipment.
- Exposure to project-based work, warehouse processes, and flows, and extensive operational and people management skills.
- A self-starter who can be an ambassador for the company and functional culture.
- Demonstrate a flexible and adaptable approach, be able to resolve conflicts, maintain relationships, and influence performance.
The Control Team fulfils our customers' requirements in an increasingly digital environment. This exciting, fast-paced environment ensures all customers' orders reach the customers on time and in the most efficient way. Key cross-functional working with other supply chain and teams provides excellent customer service with a mindset of customer excellence.
Our Benefits:- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at www.boots.com. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it's with you, we change for the better.
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