Assistant Shop Manager

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Blue Cross Full time
About the Role

We are seeking an experienced Assistant Shop Manager to join our team at Blue Cross in Harrogate. As a key member of our shop team, you will play a vital role in supporting our mission to help sick, injured, and homeless pets.

Key Responsibilities:

  • Assist the Shop Manager in managing daily shop operations, including donations, stock, and customer service.
  • Lead and motivate a team of volunteers to provide exceptional customer service and support our charity's objectives.
  • Develop and implement effective merchandising and display strategies to drive sales and increase customer engagement.
  • Coordinate stock deliveries and collections, and maintain accurate records to ensure efficient shop operations.
  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.

About You:

  • Previous experience in a retail environment, with a proven track record of achieving sales targets and providing excellent customer service.
  • Cash handling and reconciliation expertise, with a strong understanding of shop operations and financial management.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve their best.
  • Strong computer and administrative skills, with a proficiency in Microsoft Office and other relevant software.

What We Offer:

  • A competitive salary and benefits package, including pension scheme, life assurance, and employee assistance programme.
  • The opportunity to work for a leading animal welfare charity, making a real difference to the lives of pets and their owners.
  • A supportive and collaborative work environment, with opportunities for professional development and career progression.

How to Apply:

Please click the apply button below to submit your application, including your CV and a covering letter outlining your experience and qualifications for the role.



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