Events & Groups Operations Manager

23 hours ago

London, Greater London, United Kingdom Claridge's Full time

Career opportunities abound at Claridge's, one of London's premier hotels. We seek an experienced Events & Groups Operations Manager to join our dynamic events team. This role offers an exciting chance to work with high-end clients and deliver exceptional events.

About Claridge's

Located in the heart of Mayfair, Claridge's is a luxurious hotel steeped in history and elegance. Since the 1850s, the hotel has excelled in providing glamourous design, inspiring dining, and impeccable service. As an Events & Groups Operations Manager, you will be responsible for overseeing event planning, coordination, and execution.

Job Summary

We are looking for a highly skilled and organized individual to manage events from inquiry to final billing. Your primary responsibility will be to handle reactive sales enquiries, coordinate event planning, and liaise with suppliers and internal departments. If you have experience working in a fast-paced environment and possess excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Handling reactive sales enquiries for groups and event spaces
  • Fully planning, coordinating, and executing events from inquiry to final billing
  • Liaising with suppliers and internal departments
  • Coordinating group activities with corporate Sales, reservations, and front office teams
  • Supporting the Director of Events and Groups when necessary
Requirements

To be successful in this role, you will need:

  • Luxury 5-star experience within a similar role
  • Experience of total account management of events, both social and corporate, ideally within a fast-paced hotel environment
  • Ability to deal with challenging guests with high expectations
  • Demonstrate ability to take a proactive approach to problem-solving and challenges
  • Ability to work in a fast-paced environment
  • Excellent communication skills, fluent spoken and written English is essential
Benefits

In return for your hard work and dedication, Claridge's offers a competitive salary package, including:

  • An estimated annual salary of £55,000 - £70,000 depending on experience
  • Enhanced maternity and paternity pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel season ticket loans
  • Pension scheme*
  • Health and wellbeing support
  • Subsidised monthly podiatrist and masseuse treatments
  • Flu vaccination vouchers*
  • Eyetest vouchers and contributions towards glasses*
  • 24-hour colleague assistance helpline
  • On- and off-site occupational health service
  • Death in service salary contribution
  • Variety of wellbeing activities focused on mental and physical health
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals

*Terms and conditions apply to all benefits.

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