Front of House Receptionist

2 weeks ago

Barrow, Cumbria, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and professional Front of House Receptionist to join our team at Securitas Security Services. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a smooth and seamless experience for all visitors, staff, and contractors.

The ideal candidate will have a passion for delivering high-level service, excellent communication skills, and the ability to work under pressure. You will be the first point of contact for all visitors and staff, and will be responsible for ensuring the workplace is visually appealing and welcoming.

Key Responsibilities:

  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace is visually of a high standard
  • Work closely with client contacts to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both

Essential Skills:

  • Highest quality personal appearance
  • Flexible, professional, and adept at working under pressure
  • Outstanding written, verbal, and oral communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role ideally within a corporate environment
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
  • 5-Year checkable work history
  • SC clearance (we will assist to gain)
  • SIA licence (course provided, 6 days)

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