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Prada Client Advisor

2 months ago

London, Greater London, United Kingdom Prada Full time
Job Title: Client Advisor - Harrods

At Prada, we are seeking a highly skilled and motivated Client Advisor to join our team at Harrods. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:
  • Welcome and serve clients with a high level of professionalism and courtesy.
  • Maintain and develop client relationships through a personalized approach, leveraging CRM and digital tools.
  • Be proactive in cross-selling with all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • Stay up-to-date with fashion trends and competitors to provide expert advice to clients.
  • Prove in-depth knowledge of the Prada brand and products.
  • Effectively handle customer complaints and liaise with the line manager when necessary.
  • Maintain the shop floor and visual display to a high standard, adhering to Company operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and prevent product thefts.
Requirements:
  • Experience in a similar role.
  • Passion for human relations and sales.
  • Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
  • Experience in building long-lasting relationships with clients.
  • Ability to work in a team and independently.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.
  • Fluent spoken English is expected, with other languages desirable.