Global Medical Assistance Specialist

3 days ago


Redhill, Surrey, United Kingdom AXA Group Full time

Transforming Healthcare Globally



We are seeking an exceptional Global Medical Assistance Specialist to join our team at AXA Partners. As a key member of our International Emergency Team, you will play a vital role in delivering first-class medical assistance to customers worldwide.



Key Responsibilities:


  • Provide timely and accurate information to customers based on professional expertise and training.
  • Ensure customer expectations are met and exceeded through prompt and effective service delivery.
  • Maintain close communication with healthcare professionals and organizations to ensure seamless service delivery.
  • Collaborate with colleagues to deliver high-quality training programs for medical assistance personnel.
  • Stay up-to-date on medical information and best practices to provide expert advice and guidance.
  • Foster strong relationships with clients and stakeholders to build trust and loyalty.


Requirements:


  • Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent.
  • Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing.
  • Strong customer service and communication skills, with the ability to handle language and cultural barriers.
  • Ability to work independently and make decisions quickly in high-pressure situations.
  • Excellent problem-solving and critical thinking skills, with a focus on patient safety and well-being.
  • Flexibility to work variable shifts, including evenings and weekends, with occasional overtime required.


Benefits:


  • Competitive salary: £24,570 per annum (pro-rata), plus benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Collaborative and supportive team environment.
  • Opportunity to make a real difference in people's lives by providing expert medical assistance.


About AXA Group:

AXA Group is a world-leading insurance and asset management company, dedicated to protecting and advising our clients at every stage of their lives.



About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional medical assistance services to customers worldwide.



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