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Front Office Supervisor

2 months ago

Perth, United Kingdom Leonardo Boutique Hotel Huntingtower Perth Full time

Job Summary:

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Leonardo Boutique Hotel Huntingtower Perth. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, leading a team of front office staff, and ensuring the smooth operation of our hotel's front desk.

Key Responsibilities:

  • Supervise and lead a team of front office staff to ensure excellent customer service and high standards of work.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Monitor and maintain the front office area, including the lobby, reception, and concierge desk.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Conduct performance evaluations and provide coaching and training to front office staff.
  • Ensure compliance with hotel policies and procedures, as well as local laws and regulations.

Requirements:

  • Previous experience as a Front Office Supervisor or in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong leadership and problem-solving skills.
  • Knowledge of hotel operations and front office procedures.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.