Perth/Dundee STARS Front of House and Security Officer

4 weeks ago


Perth, Perth and Kinross, United Kingdom Securitas Security Services Full time
About the Role

We are seeking an experienced customer-focused individual to join our team as a STARS/Branch Support Officer in Perth and Dundee. This is a unique opportunity to combine outstanding customer service and security to our high-profile clients.

As a STARS/Branch Support Officer, you will be responsible for delivering a consistently high-end customer-focused experience, meeting and greeting staff, visitors, and contractors in a professional and personable manner.

You will work closely with client contacts to ensure the office and/or front of house environment is a great place to visit and work. This is a hybrid role of STARS Front of House support and Security Officer work, requiring a full clean license and own transport.

Key Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Essential Skills
  • Highest quality personal appearance
  • Friendly, positive, and people-oriented
  • Flexible, professional, and adept at working under pressure
  • Outstanding written and verbal communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
  • UK National's only
  • Willing to undergo Security Clearance process
  • SIA license (Securitas will support to gain)
  • Full clean driving license
  • Own transport
About Company

At Securitas, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values are Integrity, Vigilance, and Helpfulness.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast, and push the boundaries of innovation.

We are a purpose-led organisation, and we aspire to make a difference every day. We are looking for the best and brightest to join our team and help us build a safer, healthier, and more efficient world.

Benefits

Health & Wellbeing

  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional, and physical
  • Dental and Physical Health Plans

Lifestyle Benefits

  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel
  • Mortgage Advise
  • Payroll ISA's
  • Eligibility for Costco Membership

Learning & Development

  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH, and SIA
  • Leadership Development programs both local and global

Giving Back

  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB, and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org


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