Customer Service Representative

1 week ago


Croydon, Greater London, United Kingdom Pension Protection Fund (PPF) Full time

We protect millions of people in the UK who belong to defined benefit pension schemes. Our work has a real impact on people's lives, so we strive to do it well, with integrity and their future in mind.

We're looking for a Contact Centre Trainee to join our award-winning Member Services team, working specifically within the contact centre. This role involves developing customer service skills to provide an excellent customer experience to our members.

The apprenticeship programme consists of a day release to attend college, where you'll learn about delivering a high-quality service to customers. You'll also receive complete training within the PPF and work within our contact centre to support our members.

To be successful in this role, you'll need to be able to communicate effectively, have good IT skills, and hold Maths and English GCSE (or equivalent) with Grade 4 (C) or above.

We're proud to be a Disability Confident Leader and welcome people with different beliefs, backgrounds, and ways of working. We're happy to talk about flexible working.



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