Customer Service Professional

2 weeks ago


Leicester, Leicester, United Kingdom TribePost Ltd Full time

At Mercia Group, we are now recruiting for a Customer Service Administrator to join our team. As a leading provider of compliance, training, and marketing services to accountancy practices in the UK and Ireland, we offer a hybrid working environment that allows you to balance your work and personal life effectively.

The successful candidate will be responsible for processing client requests and orders accurately and on time, ensuring a positive impression is received by all clients and internal colleagues alike. This includes working to deadlines, processing invoices for client orders through Salesforce, and efficiently resolving client queries via web chat, emails, and telephone calls.

To be successful in this role, you must have strong English skills, backed by the relevant qualification(s), previous knowledge of data inputting and data systems, excellent interpersonal skills with the ability to work with minimal supervision, and a strong team member who can support others with tasks.

We offer a competitive salary of £23,898 per annum, plus excellent benefits, including hybrid working, performance-related bonus, life assurance, additional holiday purchase, health cash plan, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.



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