Customer Support Professional

2 weeks ago


Leicester, Leicester, United Kingdom Next Full time
Job Overview
We are looking for a Customer Support Professional to join our team at Next. As an International Language Advisor, you will provide exceptional customer service via phone, email, and chat while navigating our systems.

What You'll Do
You will build trust with customers, listen to their needs, and communicate solutions to resolve their queries. Your excellent communication skills, fluency in English and German, and good literacy and numeracy skills will enable you to succeed in this role.

Requirements
We are seeking someone with customer service experience, preferably in a call centre or similar environment. A positive and resilient attitude, along with confidence and empathy, are essential qualities for this position. You should also be able to work independently and as part of a team.

About the Role
This is a full-time opportunity offering 36 hours per week. The salary for this position is £13.46 per hour (plus £1 extra for weekend shifts) with potential performance bonuses.

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