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Warehouse Operations Specialist

1 month ago

Chippenham, Wiltshire, United Kingdom Wincanton Full time
Job Summary

The Warehouse Deployment role at Wincanton involves providing technical support and troubleshooting for warehouse management systems (WMS) and related applications. As a key member of our team, you will work closely with end users, vendors, and internal teams to ensure the optimal performance and functionality of WMS and related applications.

Key Responsibilities
  • Provide first and second-level support for WMS and related applications such as Aptean HDX, Langdon DMS
  • Respond to user requests and issues
  • Diagnose and resolve technical problems related to WMS and related applications, such as configuration, connectivity, integration, performance, and security
  • Escalate complex or unresolved issues to third-level support or vendors as needed
  • Document and update support procedures, knowledge base articles, and user guides
  • Monitor and maintain the health and availability of WMS and related applications
  • Perform routine maintenance tasks, such as backups, updates, patches, and audits
  • Test and validate new features, enhancements, and fixes for WMS and related applications
  • Train and assist end users on how to use WMS and related applications effectively and efficiently
  • Deploy new and/or changed Warehouse Application Services in-line with Request For Change and/or Project timescales as defined by IT working practices

Requirements
  • At least two years of experience in providing technical support for WMS and related applications, preferably in a warehouse or distribution centre environment
  • Strong knowledge of WMS and related applications, such as Manhattan, Oracle
  • Proficient in troubleshooting and resolving technical issues related to WMS and related applications, such as configuration, connectivity, integration, performance, and security
  • Excellent communication, customer service, and problem-solving skills

Our Culture & Benefits

In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.