Administration Team Lead
2 weeks ago
Job Summary
North Oak Recruitment is seeking an experienced Administration Team Lead to join their team. As a key member of the administration department, you will be responsible for overseeing the training and development of individuals to deliver high-quality performance and efficient team management.
Key Responsibilities
- Provide assistance to the Manager to oversee the training and development of individuals to deliver high-quality performance and efficient team management.
- Seek support and guidance from the Head of Group Support Services to manage absence, disciplinary matters, conflict resolution, and team issues promptly, impartially, fairly, and effectively in line with Company policies, procedures, and culture.
- Manage, conduct, and document probationary, mid-year, and annual reviews.
- Ensure monthly, weekly, and daily MI requirements are delivered within the set timescale and respond to ad hoc requests.
- Contribute to projects when requested and deliver within set timescales.
- Maintain and improve client relationships, effectively handling client enquiries, both complex and simple, on the telephone or written.
- Engage with third-party providers to obtain accurate scheme valuations, bank statements, and transactions details, and insurance data as appropriate, including property-specific data such as rent review information and lease renewals.
Requirements
- Previous line management experience (desirable).
- Technical expertise in all areas of administration.
- Ability to remain calm under pressure, while meeting quality standards and deadlines, in a fast-paced, regulated environment.
- Ability to work to tight deadlines with a flexible approach.
- Sound knowledge of all Microsoft Applications.
- Set high standards for quality and quantity and work in a systematic, methodical, and orderly way.
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