Administration Team Lead

3 weeks ago


Braunstone Town, United Kingdom North Oak Recruitment Full time
Job Description

Job Title: Administration Team Lead

Company: North Oak Recruitment

Job Type: Full-time

Location: Office-based

Job Reference: AL1305

Salary: £25,000 - £32,000 + benefits

About the Role

We are seeking an experienced Administration Team Lead to join our team. As a key member of our administration team, you will be responsible for providing support to our Manager and overseeing the training and development of individuals to deliver high-quality performance and efficient team operations.

Key Responsibilities
  • Provide assistance to Manager to oversee the training and development of individuals to deliver high-quality performance and efficient team operations.
  • Seek support and guidance from Head of Group Support Services to manage absence, disciplinary matters, conflict resolution, and team issues promptly, impartially, fairly, and effectively in line with Company policies, procedures, and culture.
  • Manage, conduct, and document probationary, mid-year, and annual reviews.
  • Ensure monthly, weekly, and daily management information requirements are delivered within set timescales and respond to ad hoc requests.
  • Contribute to projects when requested and deliver within set timescales.
  • Maintain and improve client relationships, effectively handling client enquiries, both complex and simple, on the telephone or written.
  • Engage with third-party providers to obtain accurate scheme valuations, bank statements, and transactions details, and insurance data as appropriate, including property-specific data such as rent review information and lease renewals.
The Ideal Candidate
  • Previous line management experience is desirable.
  • Technical expertise in all areas of administration.
  • Ability to remain calm under pressure, while meeting quality standards and deadlines, in a fast-paced, regulated environment.
  • Ability to work to tight deadlines with a flexible approach.
  • Sound knowledge of all Microsoft Applications.
  • Set high standards for quality and quantity and work in a systematic, methodical, and orderly way.


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