Global Automotive Customer Service Consultant

15 hours ago


Leamington Spa, Warwickshire, United Kingdom JSL Solutions Ltd Full time

Are you passionate about the automotive sector and looking for a challenging role that offers a great balance between work and personal life?

JSL Solutions Ltd is seeking an experienced Global Automotive Customer Service Consultant to join our team and provide exceptional support to customers and distributors.

The successful candidate will have extensive knowledge of all vehicle systems and a strong understanding of the latest technologies in the industry.

This role involves providing customer support via telephone, email, and live web chat, as well as resolving technical queries and assisting with trade shows/customer events.

You will also have the opportunity to work on various projects, such as creating technical articles and supporting warranty processes.

In return, we offer a competitive salary of £32,000 - £38,000, a bonus, 7% employer pension contributions (max 10%), hybrid working, and 26 days of holidays.

  • Provide customer support via telephone, email, and live web chat
  • Support resolution of technical queries utilizing resources available
  • Answer/Redirect web form submissions
  • Create required reporting in line with business requirements to improve the process
  • Assist with Technical Articles
  • Assist with trade shows/customer events
  • Support Warranty process
  • Diagnostic tool support via Team Viewer
  • Diagnostic tool commissioning / Exchange units
  • Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal)


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