Global Technical Support Expert

2 days ago


Leamington Spa, Warwickshire, United Kingdom JSL Solutions Ltd Full time
Job Title: Technical Service Consultant

We are seeking a skilled professional to join our team at JSL Solutions Ltd, a leading technology company in the automotive industry. The successful candidate will be responsible for providing customer support via telephone, supporting the resolution of technical queries, answering web form submissions, creating reporting to improve business processes, and assisting with technical articles and trade shows/customer events.


About the Job:

This is an exciting opportunity to build your career with a truly global leader in automotive technology. You will work in a fast-paced, fun and varied environment, with a flexible hybrid working model that allows you to split your time between the office and home.


Responsibilities:
  • Provide customer support via telephone
  • Support resolution of technical queries utilizing available resources
  • Answer/Redirect web form submissions
  • Create required reporting to improve business processes
  • Assist with Technical Articles
  • Assist with trade shows/customer events
  • Support Warranty process
  • Diagnostic tool support via TeamViewer
  • Diagnostic tool commissioning/exchange units
  • Follow up leads with the sales team and support sales opportunities (including Software Renewal)


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