Automotive Technical Support Specialist

5 days ago


Leamington Spa, Warwickshire, United Kingdom CV Library Full time

Job Title: Customer Support Specialist - Automotive

 

This is a fantastic opportunity to work with a leading automotive company and develop your career in a dynamic environment that offers a great work-life balance.

You will provide exceptional support to distributors, customers, and end-users regarding all aspects of our product range, including phone, live web chat, and email support services.

To succeed in this role, you should have solid working experience with vehicle systems and a strong passion for the automotive sector.

In return, we offer a competitive salary of £35,000 per annum, a bonus, employer pension contributions (6%), hybrid working, and 25 days of holidays.

Key Responsibilities:

  1. Provide customer support via telephone
  2. Support the resolution of technical queries using available resources
  3. Answer and redirect web form submissions
  4. Create reporting in line with business requirements to improve processes
  5. Assist with technical articles
  6. Support trade shows and customer events
  7. Support the warranty process
  8. Offer diagnostic tool support via TeamViewer
  9. Diagnostic tool commissioning/exchange units
  10. Follow up leads with the sales team and support sales opportunities where required

We are looking for a skilled individual who can contribute to the success of our company. This is a great opportunity to grow your career with a global leader in automotive technology.



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