Market Research Analyst
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Insight Manager to join our team at Harnham. As a key member of our organisation, you will play a crucial role in gathering insights from surveys and complaints, and delivering actionable recommendations to drive business growth.
Key Responsibilities:
- Conduct or commission research to provide valuable insights for our clients
- Analyse Voice of Customer data to identify trends and areas for improvement
- Optimise customer journeys to enhance advocacy, loyalty, and customer experience
What We Offer:
In this exciting role, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our company.
About Us:
Harnham is a leading recruitment agency specialising in the provision of private health and life insurance to members. We are committed to delivering exceptional service and value to our clients and customers.
Requirements:
To be successful in this role, you will need to have a strong background in market research and analysis, excellent analytical and problem-solving skills, and the ability to communicate complex insights effectively.
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