Customer Service Representative

4 days ago


Weymouth, Dorset, United Kingdom Tesco Full time
About the Role

We are looking for a motivated and enthusiastic Customer Service Representative to join our team at Tesco's Portland Easton Superstore.

The successful candidate will be responsible for providing excellent customer service, working effectively as part of a team, and contributing to the overall success of the store.

Salary: The salary for this role starts from £12.02 an hour, with increases to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

Job Description:

  • Know your customers and serve them with passion and pride;
  • Passionate and knowledgeable about the products and services within my store;
  • Work across the store in our service, picking and replenishment areas where required;
  • Put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly;
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time;
  • Take part in seasonal, community and charity events, creating a great inclusive atmosphere;
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit;
  • Handle products with care to maintain quality and ensure they reach customers in the best condition;
  • Be yourself, living our values, making everyone feel welcome and always following our policies;
  • At times, you may be required to accept deliveries into the store.

Requirements:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride;
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip;
  • To take the initiative and make decisions that are right for our customers;
  • Work well within a team and communicate openly with others;
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success;
  • Be at work on time, well presented and ready to be a brand ambassador.

What's in it for You?

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays);
  • Request flexible working from day one;
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home;
  • Access to free wellbeing services with a range of resources to support your mind, body, and life;
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%;
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes;
  • Uniform provided and policies to support you for all of life's moments, big and small;
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.


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