Customer Service Representative
5 days ago
About Us:
Pavers Shoes is a growing, profitable business with family values & green credentials, offering opportunities for progression.
Our stores are like family, providing a nurturing environment to learn, grow, and thrive in, whilst having fun at work.
Role Overview:
This role involves delivering exceptional customer service, advising customers on shoe care and accessories, and maintaining a friendly, engaging, and positive attitude.
Key Responsibilities:
- Deliver exceptional customer service
- Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs
- Be self-aware, questioning, learning, and taking responsibility for yourself
- Be a team player, maintaining a friendly, engaging, and positive attitude
- Support the maintenance of store standards, product placements, and stockroom
Salary: £11.70 per hour (21+), £9.60 per hour (18-20), and £7.85 per hour (16-17)
Holiday Entitlement: Increases with service
Benefits:
- Generous Staff Discount scheme
- Company Contribution Pension
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
- Access to wellbeing and financial support through RetailTRUST
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