Customer Service Manager

4 days ago


Weymouth, Dorset, United Kingdom Tesco Full time

About This Opportunity

We're looking for a talented and ambitious Customer Service Manager to join our team at Tesco. As a key member of our store leadership, you'll play a vital role in delivering exceptional customer service, driving sales growth, and building a strong team culture.

Key Responsibilities

You'll be responsible for leading a team of colleagues to provide outstanding customer service, resolving customer complaints, and implementing initiatives to improve customer satisfaction.

In this role, you'll also have the opportunity to:

  • Develop and implement strategies to drive sales growth and achieve business targets
  • Lead by example, demonstrating excellent customer service skills and setting high standards for your team
  • Collaborate with other departments to ensure seamless communication and effective problem-solving
  • Mentor and develop your team members, helping them to reach their full potential

What You'll Need

To succeed in this role, you'll need:

  • A proven track record of providing exceptional customer service and leading high-performing teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • The ability to work collaboratively as part of a team, supporting others to achieve shared goals
  • A passion for retail and a commitment to delivering outstanding results

What We Offer

As a Customer Service Manager at Tesco, you can expect:

  • A competitive salary of £45,000 per annum
  • 20 days' holiday per year, rising to 22 days after 12 months, plus bank holidays
  • A range of benefits, including discounts on Tesco products, free wellbeing services, and access to our award-winning pension scheme
  • Ongoing training and development opportunities to help you grow your career

About Us

Tesco is one of the UK's leading retailers, committed to serving our customers a little better every day. We're proud to offer a wide range of exciting career opportunities across our stores, distribution centers, and head office.



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