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Senior Ecommerce Executive- Retail

2 months ago

London, Greater London, United Kingdom Manolo Blahnik Full time
About the Role

We are seeking a highly skilled and experienced Ecommerce Trading Executive to join our team at Manolo Blahnik. As a key member of our Ecommerce trading team, you will play a crucial role in driving online sales and conversion opportunities.

Key Responsibilities
  • Develop and implement effective trading strategies to maximize online sales and conversion rates.
  • Work closely with the Head of Digital & Customer Experience to forecast sales and analyze key metrics.
  • Collaborate with the Digital Product & Content Manager to optimize the mobile and desktop sites, improving customer experience and conversion rates.
  • Responsible for seasonal product launches, working closely with merchandising, production, and content teams to ensure timely and effective execution.
  • Manage the relationship with Globale from a trading perspective, ensuring smooth running at all times.
  • Ensure product listing pages are effectively merchandised, on brand, and optimized.
  • Work with the Digital Content Assistant to ensure all product content is delivered on time, is commercial, and accurately reflects both the product and the brand.
  • Perform weekly quality control checks to maintain high standards across all sites.
  • Maintain Ecommerce stock levels in line with sales performance, using insights to forecast and flag any additional requirements or issues to the merchandising teams.
  • Control Ecommerce stock, ensuring relevant stock is available to deliver our sales plan.
  • Work with the Merchandising and Retail teams on the future season buy, including best seller reports, category, and style performance.
  • Be a product expert and develop product knowledge in the CS team, together with the Retail and Merchandising teams.
  • Ensure product photography and videos reflect the key features and USPs.
  • Work closely with the Digital Content Assistant to ensure product descriptions deliver key selling points, ensuring fit information is updated at all times.
  • Work with the Digital Marketing & Content team on the product selection for all emails and photoshoots.
  • Work closely with the Customer Service team and Hotjar to gain feedback received from customer correspondence to improve end-to-end customer experience.
  • Report and monitor sales, key metrics, and product performance for weekly trade meetings.
  • Support the Head of Digital & Customer Experience with the production of ad hoc reports, i.e., monthly, availability, sales performance, returns, and analysis.
  • Highlight sales and conversion trends against forecast and previous performance.
  • Analyze category performance to evaluate merchandising efforts, product sell-through, and product opportunities.
  • Use GA & Hotjar to help optimize product sales and customer experience.
Requirements
  • Ecommerce experience, raising and managing online products.
  • Trading mentality with the ability to investigate and interpret analysis, implement change at pace.
  • Experience and knowledge of trading in both the US and the UK/ROW retail market.
  • Experience with analytical platforms and interpreting data.
  • Strong commercial awareness and understanding of Ecommerce business drivers.
  • Strong MS Office and MS Excel skills.
  • Have a visual and aesthetic awareness.
What We Offer
  • 50% Friends and Family Discount.
  • ~25 days holiday with an additional day off for your birthday, plus bank holidays.
  • ~Option to buy an additional 5 days holiday.
  • ~Hybrid working model.
  • ~Pension Contribution.
  • ~Private Medical Insurance.
  • ~Enhanced Family Friendly Policy.
  • ~Workplace Nursery – salary sacrifice based childcare scheme.
  • ~Cycle to work scheme.
  • ~Bippit - financial wellbeing platform.