Senior Ecommerce Executive

1 month ago

London, Greater London, United Kingdom THG Full time

About THG

We're a global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to realize our vision and maintain our leadership in the rapidly evolving global industry.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous, all loved and trusted by millions of fans worldwide. We partner with over 19,000 influencers to ensure our brands reach their audience globally.

Why be a Senior Ecommerce Executive at THG?

The Senior Ecommerce Executive will report to the Senior eCommerce Manager and be responsible for executing country trading plans, overseeing site operations, and ensuring a seamless customer journey. Working with industry experts, you'll be part of a dynamic team striving for ambitious growth across EU territories.

Key Responsibilities:

  • Support the Senior Ecommerce Manager in planning, executing, and optimizing the regional ecommerce strategy.
  • Collaborate with the CRM team to plan, translate, and execute CRM campaigns and daily activations.
  • Work closely with buying, merchandising, and marketing to ensure optimum execution of the trading calendar for Dutch sites.
  • Manage and optimize key site KPIs, such as Revenue, Profit, Traffic, Conversion, Average Order Value, and bounce rate, driving continuous site improvements to reduce barriers to purchase.
  • Use analytics and our in-house reporting platform to gain a strong understanding of the customer journey, optimize sales, measure performance, and define strategy.
  • Provide regular reporting of performance metrics to inform suggested actions to improve performance.
  • Track relevant competitor activity to provide context on market positioning, informing the trading calendar and strategy.
  • Collaborate with peers, leveraging their experience by acting as a role model and mentor for junior executives.

Requirements:

  • Native Dutch and fluency in English.
  • Strong understanding of the Dutch Beauty market.
  • 1+ year of ecommerce trading experience through work experience, placement, or internship.
  • Strong command of relevant tools and software, such as Microsoft Office Suite (with intermediate Excel skills) and Google Analytics.
  • SQL advantageous.

What's in it for me?

Career Development

  • Access bespoke development programs designed and developed by our in-house L&D team.
  • Continued development through our upskilling program delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Enjoy your birthday off – we don't want you to work on your special day
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.

Other Perks

  • Save up to 12% on personal tech through our salary sacrifice scheme.
  • Up to 50% staff discount on THG brands.
  • Refer a friend and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you're invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process.

THG is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community.

Due to the high volume of applications, it may take us time to review and consider them all. We endeavour to respond to every application within 14 days. If you haven't heard from us, please contact our Talent team to discuss further.

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