Front of House Director

2 weeks ago


London, Greater London, United Kingdom Royal Caribbean Group Full time

The Royal Caribbean Group is seeking a Front of House Director to lead our Guest Services division. In this role, you will be responsible for establishing and driving a positive working environment, focusing on operational goals, training, leadership, development, and recognition.

The ideal candidate will have a strong background in front of house management, preferably in a hotel, cruise line, or hospitality industry related field. They should be able to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.

Estimated salary: $70,000 - $100,000 per year.

This role also requires knowledge of principles and processes for providing exemplary customer and personal service, including needs assessment, problem resolution, and achievement of quality service standards.

Key responsibilities:

  • Lead the Guest Services division to meet established timeframes
  • Foster a positive and dynamic work environment
  • Develop and implement training programs
  • Coach and counsel team members to improve performance
  • Negotiate amicable resolutions to challenging issues


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