IT Support Manager
2 days ago
Job Summary: We are seeking an experienced IT Helpdesk Manager to oversee the delivery of a high-quality technical support service to our staff. The successful candidate will manage the day-to-day operations of the global Help Desk, lead a team of IT support specialists, and ensure a consistent high level of service.
Key Responsibilities:- Manage and provide all levels of IT technical support, including user admin tasks, password resets, and setting up new office kit at new locations.
- Liaise with stakeholders to build positive working relationships and communicate effectively.
- Develop and enforce technical standards, systems, policies, and procedures.
- Monitor support calls, identify trends, and take steps to improve service delivery.
- Develop innovative ways of working and troubleshooting to reduce downtime.
- Manage the IT helpdesk environment, its performance, and efficiency while maintaining high service standards.
- 3+ years' experience in a similar role, supporting 6000+ staff and 3 years' hands-on experience in a technical support role.
- Experience of call allocations and prioritization.
- Experience of developing IT processes, workflows, and automation.
We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development.
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Customer Support Manager
7 days ago
Leeds, Leeds, United Kingdom Fruition IT Full timeCustomer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.Key Responsibilities:Lead and manage a team of technical support specialists, providing guidance and support to ensure high-quality service delivery.Drive the implementation and...
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Customer Support Manager
7 days ago
Leeds, Leeds, United Kingdom Fruition IT Full timeCustomer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.Key Responsibilities:Lead and manage a team of technical support specialists, providing guidance and support to ensure high-quality service delivery.Drive the implementation and...
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Customer Support Manager
4 hours ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob OverviewFruition IT is seeking a skilled Customer Support Manager to join their team, taking responsibility for the overall customer experience on their bespoke software platform.This is a unique opportunity to champion the rebranding efforts in the customer support domain, driving continuous improvement, and developing innovative processes to boost...
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Customer Support Manager
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob Description**Job Title:** Customer Support Manager**Company:** Fruition IT Resources Limited**Location:** Hybrid**Salary:** Up to £35,000**Job Type:** Full-time**About the Role:We are seeking a skilled Customer Support Manager to join our team, taking responsibility for the overall customer experience on our bespoke software platform.**Key...
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Customer Support Manager
2 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob Description**Job Title:** Customer Support Manager**Company:** Fruition IT Resources Limited**Location:** Hybrid**Salary:** Up to £35,000**Job Type:** Full-time**About the Role:We are seeking a skilled Customer Support Manager to join our team, taking responsibility for the overall customer experience on our bespoke software platform.**Key...
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Customer Support Manager
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob Description**Job Summary**We are seeking a skilled Customer Support Manager to join our team at Fruition IT Resources Limited. As a key member of our technical support team, you will be responsible for leading a team of technical support specialists and championing the customer experience on our bespoke software platform.Key Responsibilities:Own and...
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Technical Support Director
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Experience ManagerJob Type: Full-timeCompany: Fruition ITLocation: HybridJob Description:Fruition IT is seeking a skilled Customer Experience Manager to join our team and lead the technical support function for our clients. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and...
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Technical Support Director
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Experience ManagerJob Type: Full-timeCompany: Fruition ITLocation: HybridJob Description:Fruition IT is seeking a skilled Customer Experience Manager to join our team and lead the technical support function for our clients. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and...
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Project Support Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob SummaryFruition IT is seeking a highly organized and communicative Service Project Coordinator to provide critical support during critical project phases. As a key member of our team, you will assist with coordinating the resolution of system issues during the hypercare phase, ensuring that any incidents are managed promptly and effectively.Key...
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Project Support Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob SummaryFruition IT is seeking a highly organized and communicative Service Project Coordinator to provide critical support during critical project phases. As a key member of our team, you will assist with coordinating the resolution of system issues during the hypercare phase, ensuring that any incidents are managed promptly and effectively.Key...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £40,000Job Description Role:Fruition IT is seeking an Applications Support Analyst to join their Application Support team.The Applications Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.Key...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £40,000Job Description Role:Fruition IT is seeking an Applications Support Analyst to join their Application Support team.The Applications Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.Key...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £40,000Job Description Role:Fruition IT is seeking an Applications Support Analyst to join their Application Support team.The Applications Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.Key...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £40,000Job Description Role:Fruition IT is seeking an Applications Support Analyst to join their Application Support team.The Applications Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.Key...
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Customer Support Team Lead
4 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience/support domain, lead and manage a team of technical support specialists, and drive continuous improvement and innovation.Key...
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Customer Support Team Lead
4 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience/support domain, lead and manage a team of technical support specialists, and drive continuous improvement and innovation.Key...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time{"Role": "Applications Support Analyst", "Location": "Fully Remote", "Package": "£40,000 pro-rata", "Key Responsibilities": ["Take ownership of incidents, problems, and requests, determining appropriate actions.", "Use ServiceNow for incident, change, and problem management.", "Progress support requests, keeping stakeholders informed.", "Develop...
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Application Support Specialist
5 days ago
Leeds, Leeds, United Kingdom Fruition IT Full time{"Role": "Applications Support Analyst", "Location": "Fully Remote", "Package": "£40,000 pro-rata", "Key Responsibilities": ["Take ownership of incidents, problems, and requests, determining appropriate actions.", "Use ServiceNow for incident, change, and problem management.", "Progress support requests, keeping stakeholders informed.", "Develop...
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IT Network Support Professional
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob DescriptionFruition IT is seeking an experienced Network Engineer to join their team in a Financial Services company in Leeds.Key Responsibilities:Provide network, firewall, telephony, and general infrastructure support to ensure maximum uptime.Monitor and manage the network LAN, WAN, and Wireless environment to ensure optimal performance.Monitor and...
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IT Network Support Professional
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob DescriptionFruition IT is seeking an experienced Network Engineer to join their team in a Financial Services company in Leeds.Key Responsibilities:Provide network, firewall, telephony, and general infrastructure support to ensure maximum uptime.Monitor and manage the network LAN, WAN, and Wireless environment to ensure optimal performance.Monitor and...