IT Support Manager

2 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: IT Helpdesk Manager

Job Summary: We are seeking an experienced IT Helpdesk Manager to oversee the delivery of a high-quality technical support service to our staff. The successful candidate will manage the day-to-day operations of the global Help Desk, lead a team of IT support specialists, and ensure a consistent high level of service.

Key Responsibilities:
  • Manage and provide all levels of IT technical support, including user admin tasks, password resets, and setting up new office kit at new locations.
  • Liaise with stakeholders to build positive working relationships and communicate effectively.
  • Develop and enforce technical standards, systems, policies, and procedures.
  • Monitor support calls, identify trends, and take steps to improve service delivery.
  • Develop innovative ways of working and troubleshooting to reduce downtime.
  • Manage the IT helpdesk environment, its performance, and efficiency while maintaining high service standards.
Requirements:
  • 3+ years' experience in a similar role, supporting 6000+ staff and 3 years' hands-on experience in a technical support role.
  • Experience of call allocations and prioritization.
  • Experience of developing IT processes, workflows, and automation.
What We Offer:

We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development.



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