Application Support Specialist

5 days ago

Leeds, Leeds, United Kingdom Fruition IT Full time

{"Role": "Applications Support Analyst", "Location": "Fully Remote", "Package": "£40,000 pro-rata", "Key Responsibilities": ["Take ownership of incidents, problems, and requests, determining appropriate actions.", "Use ServiceNow for incident, change, and problem management.", "Progress support requests, keeping stakeholders informed.", "Develop hardware/software installation plans and follow specifications.", "Drive continual improvement, sharing insights to enhance team performance and maturity."], "Key Experiences": ["Strong understanding of the fundamentals of infrastructure and system security", "Strong levels of customer service within IT Support", "Understanding of SLAs and OLA", "Desirable knowledge of a Windows Server ", "SQL", "CRM, ideally, InterAction+ or a legal specific CRM", "Jira", "ServiceNow"]}

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