Application Support Specialist

3 days ago

Leeds, Leeds, United Kingdom Markel International Services Ltd Full time
Exciting Opportunity for Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team in Leeds. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our insurance, legal, and tax-related applications.

Key Responsibilities:
  • Configure Dynamics 365 applications to meet business requirements.
  • Customize and configure workflows to facilitate D365 integration with other applications.
  • Develop and test detailed functional designs for business solution components.
  • Supervise application build, test, and deploy activities.
  • Plan and execute data conversion activities.
  • Drive test planning and execution.
  • Provide technical support and troubleshooting for Dynamics 365 issues.
  • Evaluate the current state of Microsoft Dynamics 365 and strategize improvements.
  • Participate in project and implementation activities to support service readiness.
  • Provide post-implementation support and training to users.
  • Provide first and second-level support for insurance, legal, and tax applications.
  • Work closely with the IT Security team to ensure compliance with internal and external risks.
  • Provide training and support to the core customer base.
  • Maintain and support improvement initiatives associated with Markel's CMDB.
Requirements:
  • Demonstrable record of D365 application configuration.
  • Deep understanding of D365 products and client applications.
  • Knowledge of business application integration.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Proven experience in application support.
  • Experience with Power Platform and Power Apps solutions desirable.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with insurance software applications desirable.
About Markel:

Markel Group is a Fortune 500 company with over 60 offices in 20+ countries, operating in insurance, reinsurance, specialist advisory, and investment operations worldwide.

We value diversity and are committed to creating an inclusive work environment. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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