Resolution Leader
7 days ago
We are seeking an experienced leader to manage a team of Resolution Coordinators, overseeing the operational day-to-day management of customer relationships. With expertise in defect resolution and a passion for construction and new build housing, you will develop and maintain robust relationships with clients, ensuring contractors meet service level agreements and employers' requirements.
The ideal candidate will have sound commercial business awareness, knowledge of end of defects and defects liability periods, and HSE compliance understanding. You will drive team performance, enhance customer statistics, and improve service delivery and customer satisfaction.
You will be an effective communicator, working collaboratively across teams from different service areas. Your analytical mind and problem-solving skills will enable you to produce factual reports highlighting trends and key areas of improvement. Additionally, you will utilize your commercial acumen to assist with budget management and planning.
A salary of £65,000 - £75,000 per annum is offered for this role, commensurate with experience. The position also includes benefits such as 30 days' annual holiday plus bank holidays, two additional paid volunteering days each year, and a flexible benefits scheme.
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Resolution Manager
4 months ago
East London, United Kingdom Peabody Full timeAs an experienced leader, you’ll manage a team of Resolution Coordinators, ensuring the operational day-to-day management of customer relationships. With knowledge of defects resolution and a passion for construction and new build housing, you’ll enjoy developing and maintaining robust relationships with clients, and ensure contractors work to service...
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Complaint Resolution Team Leader
6 months ago
London, United Kingdom Peabody Full time**What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall provide our customers with a good complaints service. **You'll need**: - Experience of leading a team. - Demonstrable experience in complaint...
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Complaint Resolution Team Leader
5 months ago
London, United Kingdom Peabody Full timeSalary range ** Circa £40,000** Location ** South East London** Contract type ** Permanent** Weekly hours ** Monday - Friday, 09:00 - 17:00** **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall...
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Complaints Resolution Team Leader
6 months ago
London, United Kingdom Peabody Full timeSalary** Circa £42,000** Location** South East London** Contract type** Permanent** Weekly hours** Monday to Friday 9 - 5** **What we’re looking for**: - Do you have experience of leading a team? - Do you have demonstrable experience of complaint handling and working in a complaint environment? - Are you able to build relationships with residents and...
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London, Greater London, United Kingdom MMP Consultancy Full timeAbout MMP ConsultancyWe are working with a prominent housing provider to recruit an Interim Head of Resident Engagement. This exciting opportunity allows you to join a leading organisation that prioritises resident voices.Job OverviewThis interim role is ideal for a senior leader with experience in customer service, resident engagement or similar fields. You...
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Claims Resolution Expert
1 day ago
London, Greater London, United Kingdom AXA Group Full timeRole Overview: As a Specialty Claims Professional, you will play a key role in resolving claims for our customers. You will work closely with the practice leader, underwriting team, brokers, clients, and experts to bring claims to resolution. Your responsibilities will include investigating and assessing liability, negotiating, settling, and defending...
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Debt Resolution Specialist
1 month ago
London, Greater London, United Kingdom Made Employment Ltd Full timeJob DescriptionWe are seeking a highly organized and adaptable individual to join our team as a Debt Resolution Specialist. As a representative of our company, you will be responsible for delivering a range of services required by utility companies, including visiting customer premises and performing various functions connected with their gas and electricity...
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Debt Resolution Specialist
1 month ago
London, Greater London, United Kingdom Made Employment Ltd Full timeJob SummaryWe are seeking a highly organized and adaptable Debt Resolution Specialist to join our team. As a representative of our company, you will be responsible for delivering a range of services required by utility companies, including visiting customer premises and performing various functions connected with gas and electricity supply.Key...
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AVP - Valuations in Resolution
2 days ago
London, UK, United Kingdom Barclays Full timeAs a Valuations in Resolution (ViR) AVP at Barclays, you will be part of the ViR team which maintains BAU valuation capabilities for a resolution scenario and work with a wide set of stakeholders across Finance, Treasury, Risk, Cost, amongst others.Key accountabilities include:Support ViR assurance activities such as dry-runs, simulations and other ad-hoc...
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Workplace Conflict Resolution Manager
4 days ago
London, Greater London, United Kingdom Bloomberg Full timeConflict Resolution Specialist">Bloomberg seeks an experienced Workplace Conflict Resolution Manager to join our dynamic HR team. In this critical role, you will play a key part in driving the ER strategy for the businesses you support.We practice across the full range of ER specialisms and strive to meet the ever-evolving needs of our businesses, making...
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Scotland Dispute Resolution Associate
4 days ago
London, United Kingdom Addleshaw Goddard Full timeScotland Dispute Resolution Associate PositionAddleshaw Goddard's Commercial Disputes Group is recruiting for two Associates to join their team in Scotland. This 12-month contract position offers an exciting opportunity to work on a wide range of commercial disputes, utilizing expertise in both formal proceedings and alternative dispute resolution...
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Conflict Resolution Specialist
1 week ago
London, Greater London, United Kingdom CLYDE UK SERVICES COMPANY Full timeJob SummaryWe are seeking a Conflict Resolution Specialist to join our Business Acceptance Unit at CLYDE UK SERVICES COMPANY. In this role, you will be responsible for identifying and resolving potential conflicts between clients and matters.You will work closely with the Conflicts and Compliance Team Leaders to escalate conflict issues and maintain the...
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Customer Experience Team Leader
5 months ago
East London, United Kingdom GNA Group Full time**Job description** Our client currently has an exciting opportunity available for a Customer Experience Team Leader to join our growing team. They are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction,...
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Dispute Resolution Team Leader
4 days ago
London, Greater London, United Kingdom EJ Legal Limited Full timeJob OverviewThis is a unique opportunity to join EJ Legal Limited as a Commercial Development Partner in their Oxford office.The firm has a established a strong reputation for dispute resolution, and we are now looking for someone to help us take it to the next level.As a key member of the team, you will be responsible for developing a strategy to grow the...
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Disputes Resolution Expert
3 weeks ago
London, Greater London, United Kingdom Harrison Clark Rickerbys Full timeAbout The RoleWe are seeking a highly motivated and ambitious Partner/Senior Associate to join our market-leading Dispute Resolution team in Northampton.The ideal candidate will have significant experience of handling complex and high-value disputes, strong communication and analytical skills, and a keen attention to detail.As a senior lawyer in our team,...
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Executive Assistant
5 months ago
London, United Kingdom Forsters Full timeForsters is a Central London-based law firm which delivers exceptional legal results to its clients who are principally from the real estate and private wealth sectors. Whatever our client's objectives, we take a collaborative approach to find solutions tailored to the client's specific needs. We believe our engaged and friendly manner, combined with the...
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Team Leader
5 months ago
East Midlands, United Kingdom Post Office Ltd Full time**Summary**: **Salary: Competitive plus great benefits** **Grade: 2A** **Reporting Line: Team Manager - Network Resolution** **Contract Type: 6 month Fixed Term Contract** **Location: Chesterfield/Hybrid** **What to expect**: Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for...
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Deputy Head of Patient Resolution
7 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeA new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...
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Senior Dispute Resolution Solicitor
3 weeks ago
London, Greater London, United Kingdom Harrison Clark Rickerbys Full timeAbout The RoleWe are seeking a highly skilled and experienced Senior Dispute Resolution Solicitor to join our Commercial Disputes team at our Central England office in Northampton.As a senior lawyer in our Dispute Resolution team, you will work closely with other senior dispute resolution lawyers to help manage and shape the future of the team both on the...
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Dispute Resolution Specialist
1 week ago
London, Greater London, United Kingdom American International Group Full timeAt American International Group, we are committed to reimagining insurance solutions that make a bigger difference in the world. As a Dispute Resolution Specialist, you will play a critical role in helping individuals, businesses, and communities manage risk and respond to times of uncertainty.Job SummaryWe are seeking an experienced Claims Adjuster to join...