People Operations Manager

2 days ago

Bicester, Oxfordshire, United Kingdom Absolute Taste Full time

About the Role

The People Operations Manager will play a critical role in supporting the success of Absolute Taste's events and operations. This position will be responsible for managing all aspects of people operations, including staffing, scheduling, accreditation, compliance monitoring, event operations, travel and accommodation, recruitment, screening and selection, onboarding and training, payroll and compliance, and data and analytics.

Key Responsibilities

  • Staffing & Scheduling: Work closely with project leads to create staff rosters based on event needs, client requirements, and employee availability. Optimize staff scheduling to ensure efficient operations and high-quality service delivery. Support Operations Teams in building, publishing and offering rosters to the causal workforce through our workforce management system (Human Force).
  • Accreditation: Collaborate with the safety and security team for each event, to manage the accreditation process efficiently. This includes verifying documents, uploading information to the relevant system and addressing discrepancies promptly.
  • Compliance Monitoring: Ensure that all workers adhere to safety regulations, venue policies and event protocols throughout.
  • Event Operations: Plan and lead all onsite event People Operations activities, such as accreditation, staff check in, employee welfare, uniform distribution and general operational support.
  • Travel & Accommodation: Ensure accommodation and travel plans are in place for each event and are inline with budget. Liaise with the chosen providers and company accounts team to ensure that invoices are paid.
  • Recruitment: Develop and implement end-to-end high volume recruitment strategies to source top talent across diverse hospitality and event roles (managers, chefs, waiters, bartenders, kitchen porters, logistics etc.). Ensure job descriptions are kept up to date and consistent, create new job descriptions and adverts as and when necessary. Managing candidates through the application and onboarding journey through our ATS (Harri).
  • Screening & Selection: Conduct in-depth interviews and assessments to identify qualified candidates with the skills, experience, and personality to excel in our fast-paced environment.
  • Onboarding & Training: Oversee the onboarding process for new hires, ensuring a smooth transition from application through to first shift. Collaborate with departments to develop effective training programs that equip staff with the necessary skills and knowledge to succeed. Design, launch and embed employee development and appraisal programmes across each department. Managing our e-learning platform (MAPAL 1 / Flow Hospitality).
  • Payroll & Compliance: Oversee payroll processing for casual staff post event. Ensure invoices for all freelancers are received, verified and processed in line with company policies and procedures.
  • Data & Analytics: Provide live reporting of staffing levels on event against forecast, regularly updating project leads on actual labour spend against budget. Post event, analyze timesheet data against sales and other metrics to identify areas for improvement, and measure the success of people operations strategies. Produce 'Ad Hoc' MI Reports when requested.

Requirements

  • CIPD Level 5 or equivalent qualification is desired but not essential.
  • Experience working within HR or People Operations, preferably with an understanding of the hospitality industry and able to work within a similar fast-paced environment.
  • Understanding of Project Management methodologies with demonstrable planning skills and experience working to tight deadlines.
  • Comprehensive knowledge of recruitment activities and best practices, as well as employment law compliance throughout the recruitment and onboarding process.
  • Computer literate with particular proficiency with Microsoft Office: Word, Excel, PowerPoint, and SharePoint.

Working Arrangements

This is a permanent role, working 42.2 hours per week, 5 out of 7 days. Hybrid working considered for this position.

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