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Lead People Operations Officer

2 months ago

Bicester, Oxfordshire, United Kingdom Absolute Taste Full time
About the Role

We are seeking a highly skilled and experienced People Operations professional to join our team at Absolute Taste. As a key member of our People Operations department, you will play a critical role in ensuring the smooth operation of our business, from staffing and scheduling to compliance and data analysis.

Key Responsibilities
  • Staffing & Scheduling: Collaborate with project leads to create staff rosters based on event needs, client requirements, and employee availability. Support Operations Teams in building, publishing, and offering rosters to the casual workforce through our workforce management system.
  • Accreditation: Work closely with the safety and security team for each event to manage the accreditation process efficiently, including verifying documents, uploading information to the relevant system, and addressing discrepancies promptly.
  • Compliance Monitoring: Ensure that all workers adhere to safety regulations, venue policies, and event protocols throughout.
  • Event Operations: Plan and lead all onsite event People Operations activities, such as accreditation, staff check-in, employee welfare, uniform distribution, and general operational support.
  • Travel & Accommodation: Ensure accommodation and travel plans are in place for each event and are in line with budget. Liaise with the chosen providers and company accounts team to ensure that invoices are paid.
  • Recruitment: Coordinate the end-to-end high-volume recruitment process to source top talent across diverse hospitality and event roles. Manage candidates through the application and onboarding journey through our ATS.
  • Screening & Selection: Conduct in-depth interviews and assessments to identify qualified candidates with the skills, experience, and personality to excel in our fast-paced environment.
  • Onboarding & Training: Facilitate the onboarding process for new hires, ensuring a smooth transition from application through to first shift. Collaborate with departments to develop effective training programs that equip staff with the necessary skills and knowledge to succeed.
  • Payroll & Compliance: Oversee payroll processing for casual staff post-event. Ensure invoices for all freelancers are received, verified, and processed in line with company policies and procedures.
  • Data & Analytics: Provide live reporting of staffing levels on event against forecast, regularly updating project leads on actual labor spend against budget. Post-event, analyze timesheet data against sales and other metrics to measure the success of people operations strategies.
Requirements
  • CIPD Level 3 or equivalent qualification is desired but not essential.
  • Experience working within HR or People Operations, preferably with an understanding of the hospitality industry and able to work within a similar fast-paced environment.
  • Understanding of Project Management methodologies with demonstrable planning skills and experience working to tight deadlines.
  • Strong knowledge of recruitment activities and best practices, as well as employment law compliance throughout the recruitment and onboarding process.
  • Computer literate with particular proficiency with Microsoft Office: Word, Excel, PowerPoint, and SharePoint.
  • Knowledge of scheduling software and confident utilizing intuitive cloud-based software (e.g., HumanForce, Harri, Fourth, MAPAL 1).
What We Offer

Hybrid working considered for this position.