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People Operations Manager
2 months ago
About the Role
We are seeking an experienced People Operations Manager to join our dynamic team at Absolute Taste. As a key member of our HR department, you will play a critical role in driving our business forward by developing and implementing effective people operations strategies.
Key Responsibilities
- Staffing & Scheduling: Collaborate with project leads to create staff rosters based on event needs, client requirements, and employee availability. Optimize staff scheduling to ensure efficient operations and high-quality service delivery.
- Accreditation: Work closely with the safety and security team to manage the accreditation process efficiently, including verifying documents, uploading information to the relevant system, and addressing discrepancies promptly.
- Compliance Monitoring: Ensure that all workers adhere to safety regulations, venue policies, and event protocols throughout.
- Event Operations: Plan and lead all onsite event people operations activities, such as accreditation, staff check-in, employee welfare, uniform distribution, and general operational support.
- Travel & Accommodation: Ensure accommodation and travel plans are in place for each event and are in line with budget. Liaise with the chosen providers and company accounts team to ensure that invoices are paid.
- Recruitment: Develop and implement end-to-end high-volume recruitment strategies to source top talent across diverse hospitality and event roles. Ensure job descriptions are kept up to date and consistent, create new job descriptions and adverts as and when necessary. Manage candidates through the application and onboarding journey through our ATS (Harri).
- Screening & Selection: Conduct in-depth interviews and assessments to identify qualified candidates with the skills, experience, and personality to excel in our fast-paced environment.
- Onboarding & Training: Oversee the onboarding process for new hires, ensuring a smooth transition from application through to first shift. Collaborate with departments to develop effective training programs that equip staff with the necessary skills and knowledge to succeed. Design, launch, and embed employee development and appraisal programs across each department. Manage our e-learning platform (MAPAL 1 / Flow Hospitality).
- Payroll & Compliance: Oversee payroll processing for casual staff post-event. Ensure invoices for all freelancers are received, verified, and processed in line with company policies and procedures.
- Data & Analytics: Provide live reporting of staffing levels on event against forecast, regularly updating project leads on actual labor spend against budget. Post-event, analyze timesheet data against sales and other metrics to identify areas for improvement and measure the success of people operations strategies. Produce 'Ad Hoc' MI Reports when requested.
Requirements
- CIPD Level 5 or equivalent qualification is desired but not essential.
- Experience working within HR or people operations, preferably with an understanding of the hospitality industry and able to work within a similar fast-paced environment.
- Understanding of project management methodologies with demonstrable planning skills and experience working to tight deadlines.
- Comprehensive knowledge of recruitment activities and best practices, as well as employment law compliance throughout the recruitment and onboarding process.
- Computer literate with particular proficiency with Microsoft Office:
Styles and Templates: Creating and applying custom styles for a cohesive look and feel, and developing templates for standardized document formats.
Mail Merge: Utilizing mail merge functionality for personalized mass communication, such as emails or letters.
Excel
Formulas and Functions: Understanding and applying basic formulas like SUM, AVERAGE, COUNTIF, and VLOOKUP to perform calculations and data manipulation.
PivotTables and Charts: Building PivotTables to summarize and analyze large datasets and create interactive charts to visualize the results.
Data Validation and Cleaning: Enforcing data quality standards using data validation tools and cleaning messy datasets for better analysis.
PowerPoint
Design Principles: Understanding and applying design principles to create clear, concise, and visually appealing presentations.
Template and Theme Management: Creating custom presentation templates or choosing pre-designed themes that align with our company brand.
Sharepoint
Site Creation and Configuration: Creating new SharePoint sites and subsites for different teams or projects.
Knowledge of scheduling software and confident utilizing intuitive cloud-based software (E.g. HumanForce, Harri, Fourth, MAPAL 1)
Working Arrangements
This is a permanent role, working 42.2 hours per week, 5 out of 7 days. Hybrid working considered for this position.
