Water Industry Debt Collector
3 weeks ago
Job Summary:
We are seeking a highly skilled and dedicated Water Industry Debt Collector to join our team at Severn Trent. As a key member of our customer hub, you will play a vital role in ensuring timely payments from our customers.
About Us:
Severn Trent is a leading water company that serves over million households and businesses across the heart of the UK. We take pride in providing excellent customer service and strive to make a positive impact on the communities we serve.
Key Responsibilities:
- Maintain accurate records of customer accounts and identify outstanding debts
- Investigate historical data to understand the root cause of debt
- Contact customers to discuss payment plans and negotiate settlements
- Process payments and refunds while maintaining high levels of customer satisfaction
- Collaborate with colleagues to resolve billing and credit issues
Requirements:
- Proven experience in customer-facing roles, preferably in a collections environment
- Excellent communication and negotiation skills
- Able to work independently and as part of a team
- Strong analytical and problem-solving skills
What We Offer:
- A competitive salary of £45,000 - £50,000 per annum, depending on experience
- Ongoing training and development opportunities
- A range of benefits, including flexible working hours, free parking, and a generous pension scheme
- The opportunity to work for a dynamic and forward-thinking company that values its employees
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, please submit your application, including your CV and a cover letter explaining why you would be an ideal candidate for this role.
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