UK Golf Club Hospitality Professional
4 days ago
Become part of our dynamic Front of House team at Belton Park Golf Club, where we pride ourselves on delivering exceptional customer service and creating a warm and welcoming atmosphere for all our members and guests.
ResponsibilitiesThis role involves working in a fast-paced environment, ensuring that every customer receives a memorable and enjoyable experience. Your key responsibilities will include:
- Providing excellent customer service, responding promptly to queries, and exceeding expectations
- Staffing the entrance, welcoming members and guests, and showing them to their seats
- Managing reservations, including receiving and recording incoming reservations in person, by phone, or email
- Liaising with other teams to ensure seamless customer experience
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Able to work under pressure and handle multiple tasks simultaneously
- Negotiation skills to resolve customer complaints efficiently and effectively
- Food and beverage knowledge related to the role, with attention to detail and high standards
- Understanding of restaurant/bar operations and knowledge of industry software and systems
We offer a competitive salary of £26,500 per annum, plus benefits including:
- Company pension scheme
- Discounted or free food
- On-site parking
The successful candidate will be required to work 4-30 hours per week, with shifts varying between 8, 10, and 12 hours. A reliable transport arrangement is also required.
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