Front of House Team Member

3 days ago


Grantham, Lincolnshire, United Kingdom Belton Park Golf Club Full time
Job Description

We are seeking a highly skilled and motivated Front of House person to join our team at Belton Park Golf Club in the East Midlands. The successful candidate will be responsible for delivering exceptional service to members and guests, ensuring a warm and welcoming experience from arrival to departure.

About the Role

This is an exciting opportunity for a career progression in a dynamic and fast-paced environment. The Front of House Team Member will be responsible for:

  • Greeting customers on arrival and showing them to their seats
  • Delivering exceptional service, including taking orders, serving food and drinks, and providing recommendations
  • Resolving complaints in a professional and courteous manner
  • Managing reservations, including receiving and recording incoming reservations in person, by phone, or email
  • Liaising with other teams to create a seamless experience for customers
Requirements

To be successful in this role, you will need:

  • Excellent interpersonal skills and ability to make members and guests feel welcome and well cared for
  • Ability to work closely with other team members during a shift and cover for other areas if required
  • Negotiation skills to address member and guest complaints efficiently and effectively
  • Organisation skills to multi-task and juggle competing priorities throughout a shift
  • Detailed knowledge of a specific food or beverage function related to the role
  • Understanding of how hospitality venues run on a day-to-day basis
  • Knowledge and application of industry software and systems
Benefits

We offer a competitive salary of £25,000 per annum, plus benefits including:

  • Company pension scheme
  • Discounted or free food
  • On-site parking
Working Hours

The successful candidate will be required to work 4-30 hours per week, with shifts varying between 8, 10, and 12 hours. A reliable transport arrangement is also required.


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