Insurance Customer Experience Specialist

6 days ago


King's Lynn, Norfolk, United Kingdom Adrian Flux Insurance Services Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment?

We're seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Experience Specialist.

This role will involve providing top-notch support to our customers via telephone, ensuring their needs are met and exceeded. You'll work closely with our team to resolve enquiries, provide quotes, and process policy changes.

As a key member of our team, you'll be responsible for:

  • Providing excellent customer service via phone, resolving enquiries promptly and professionally
  • Processing policy changes, renewals, and cancellations efficiently
  • Collaborating with colleagues to ensure seamless customer experience

You'll enjoy:

  • A competitive salary of £22,500 - £25,000 per annum (based on 30 hours/week)
  • Opportunities to earn up to £350 per month in performance-related bonuses
  • A flexible working schedule, with options for remote or hybrid work arrangements
  • Access to our state-of-the-art training program, equipping you with the skills and knowledge to succeed in this role
  • A comprehensive benefits package, including private healthcare insurance and generous holiday allowance

If you're a driven, customer-centric individual looking to make a real impact, we encourage you to apply for this exciting opportunity.



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