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Customer Service Manager
1 month ago
We are seeking an experienced Aftersales Manager to lead our team of skilled technicians and service advisors at Desira Group PLC. This is a fantastic opportunity to join a successful 50-year-old business in the motor industry, celebrating a milestone year.
Job Summary:
As a key member of our leadership team, you will be responsible for ensuring all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames. You will provide excellent customer service by communicating with customers regarding repairs and any additional work required. Additionally, you will guide and train each team member to improve their performance and monitor the completion of all service and repair paperwork promptly.
Salary Estimate: £45,000 - £55,000 per annum, depending on experience.
Required Skills and Qualifications:
- Proven experience as an Aftersales Manager or similar role in the automotive industry.
- Strong leadership and communication skills to effectively manage a team of technicians and service advisors.
- Ability to ensure high-quality service delivery and meet customer expectations.
Benefits:
- Comprehensive pension scheme.
- Life insurance.
- Recommend a friend reward.
- Staff discounts.
