Customer Service Team Lead

3 weeks ago


King's Lynn, Norfolk, United Kingdom Ernest Gordon Recruitment Full time

About the Role:

We are seeking a highly skilled Sales and Service Director to join our team in Kings Lynn. As a key member of our management team, you will be responsible for driving sales growth, managing a team of service technicians and engineers, and overseeing the service and parts side of our business.

About the Company:

Our client is a well-established industry leader with over 40 years of experience in developing and manufacturing food processing equipment. With a global reach to 30+ countries, they are looking for a driven and ambitious individual to spearhead their customer service and machinery parts division.

About You:

To succeed in this role, you will need a customer-facing sales background, experience managing or supervising a team, and a strong understanding of engineering principles. You should be flexible and able to work on-site Monday to Friday, 8:30am-5pm, with the ability to adapt to changing priorities as needed.

Key Responsibilities:

Drive sales growth through effective sales strategizing and collaboration with suppliers.Manage a team of service technicians and engineers, providing guidance and support to ensure excellent customer service.Develop and implement plans to improve service and parts operations, including equipment diagnostics, maintenance, and repair.Collaborate with suppliers to source high-quality, cost-effective service and parts.

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the business. In return, you can expect a competitive salary of £32,000 - £40,000, plus benefits including bonus, progression opportunities, and 32 days holiday (including bank holidays).



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