Customer Service Representative

5 days ago


King's Lynn, Norfolk, United Kingdom CSS Full time

Job Overview

The Part-Time Receptionist Administrator is a key role within the shared services team at CSS. This position requires a flexible individual to work 12pm-4pm, Monday to Friday, with the ability to cover morning shifts for annual leave and sickness.

Key Responsibilities

  • Taking and directing phone calls in a professional and courteous manner
  • Greeting and signing in visitors, maintaining a welcoming atmosphere
  • Setting up meeting facilities and arranging catering for meetings and events
  • Booking training courses and requisitions as required by the team
  • Receiving and distributing post and deliveries efficiently
  • Providing site safety instructions to contractors and visitors
  • Controlling contractor inductions and insurance processes

Salary and Benefits

We offer an estimated salary of £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, benefits include company pension, life insurance, on-site parking, sick pay, and a wellness programme.

Requirements

  • GCSE (or equivalent) in Maths and English is essential
  • Previous reception and administration experience is also required
  • Customer care NVQ is desirable

Competencies and Values

The ideal candidate will have excellent communication and interpersonal skills, be competent in Word and Excel, and demonstrate flexibility, initiative, and the ability to prioritise and multi-task. They must also demonstrate values of being safe, customer focused, one team, respect, passion to excel, and pride.



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