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4 days ago
Sanctuary Group is a national organisation that specialises in delivering personalised housing, care, and support services to help people across England live as independently as possible.
Salary£11.61 per hour
Job DescriptionThe role of Bank Concierge will include:
- Being the first point of contact for customer queries and directing them accordingly
- Developing good relationships with customers to help them develop life skills
- Handling occasional emergency or challenging situations
- Providing an excellent service to our customers by going above and beyond their expectations
- Organising and running social activities on occasion
- Maintaining the security of the service and performing health and safety responsibilities such as fire safety checks
- Writing and updating customer notes
This role requires experience of working with vulnerable adults, good communication skills, and the ability to use IT systems confidently.
Required Skills and QualificationsThe ideal candidate will have:
- Experience of working with young people or vulnerable adults, particularly those with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
We offer a range of benefits to our employees, including:
- A variety of online discounts and rewards from major retailers
- Health and wellbeing plans
- A wide range of learning and development opportunities
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